Unhappy with Your Delivery? – Frequently Asked Questions – Delivery Company

If you find that your order is incomplete, damaged, or contains the wrong item, we encourage you to reach out to our Customer Support team within 7 days of receiving your delivery. To expedite the resolution of your issue, please include the following information:

Your order number, which is essential for us to locate your purchase in our system.
A brief description of the issue you are experiencing, so we can understand the problem clearly.
Photos, if applicable (for example, images of damaged items or incorrect products), which can help us assess the situation more effectively.

🔁 What are my options?

Depending on the nature of the issue you are facing, you have several options to choose from:

Refund – We will process a full or partial refund to your original payment method, ensuring that you are compensated for any inconvenience.
Replacement – If you received the wrong item or if something is missing, we will send the correct or missing item to you at no additional cost, so you can have what you originally ordered.
Exchange – If you prefer a different item, we can assist you in swapping it for another product of equal value, allowing you to choose something that better fits your needs.

Please let us know your preferred option when you contact us, and we will do our best to accommodate your request.

⏱ How long does it take to resolve?

Refunds are typically processed within 3–5 business days, ensuring that you receive your money back promptly.
Replacements are shipped within 2 business days after we have approved the request, so you won’t have to wait long to receive the correct item.
Exchanges may take a little longer depending on the availability of the item you wish to exchange, but we will keep you updated on the status of your request.

📦 Do I need to return anything?

In most situations, no return is needed. However, there are certain circumstances under which we may request a return:

If the issue isn’t clear from the photos you provide, we may need to see the item in question.
If the item is of high value, we may require its return for verification purposes.
If we need the item back for quality control, we will ask for its return to ensure that similar issues do not occur in the future.

If a return is necessary, we will provide you with a prepaid return label, making the process as easy as possible for you.

📬 How do I contact Customer Support?

You can reach out to our Customer Support team through the following methods:

Email: support@example.com, where you can send us a detailed message regarding your issue.
Phone: 0800 123 4567 (available Monday to Friday, from 9 AM to 5 PM), allowing you to speak directly with a representative.
Live Chat: Available on our website, providing you with immediate assistance during business hours.

💡 Tip: Keep the packaging!

If possible, we recommend that you retain the original packaging until your issue is resolved. Keeping the packaging can assist us in investigating the matter thoroughly and help us improve our delivery process for the future.